We are sharing some insight based on our experiences handling insurance claims and litigating cases in the wake of disasters so those affected can have a sense of direction (or at least a starting point).
Here are a few things to keep in mind if you’ve been affected by the fires:
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Steps to Take:
1. Contact Your Insurance Company Promptly:
1. Notify Your Insurer: Inform your insurance company of the damage as soon as possible to initiate the claims process.
2. Request Advance Funds: If you need immediate financial assistance for living expenses, ask your insurer for an advance against your eventual claim.
2. Document the Damage Thoroughly:
1. Photograph and Video: Capture detailed images and videos of all damage to your property and belongings. This visual evidence is crucial for your insurance claim.
2. Inventory Losses: Create a comprehensive list of damaged or destroyed items, including descriptions, approximate values, and purchase dates if possible.
3. Keep Receipts: Save all receipts for any temporary repairs or expenses incurred to protect your property; these may be reimbursable.
4. Understand Your Insurance Policy:
1. Review Coverage Details: Familiarize yourself with your policy’s coverage limits, deductibles, and specific provisions related to wildfire damage.
2. Additional Living Expenses (ALE): Determine if your policy covers additional living expenses if you’re unable to live in your home during repairs.
5. Maintain Detailed Records:
1. Communication Log: Keep a record of all interactions with your insurance company, including dates, times, and summaries of conversations.
2. Documentation: Organize all documents related to your claim, such as claim numbers, adjuster contacts, estimates, and correspondence.
6. Be Cautious with Initial Offers from the Insurance Company:
1. Assess/Question Fairness: Do not rush to accept the insurance company’s valuation of damages. Ensure it adequately covers your losses and consult with professionals if needed. Importantly, do not sign a release when accepting payments.
2. Seek Professional Advice: Consider consulting an attorney if you encounter disputes or feel your claim is being undervalued.
7. Be Mindful of Scammers:
1. Verify Contractors: When seeking repair or cleanup services, only work with licensed, insured, and reputable contractors. Verify credentials and check reviews or references.
2. Avoid Upfront Payments: Be cautious of contractors asking for large upfront payments. Scammers often target disaster victims with fraudulent offers of assistance.
8. Keep Track of Deadlines and Claim Requirements:
1. File Timely Claims: Many insurance policies have strict deadlines for reporting damage and filing claims. Stay aware of these timeframes and act promptly.
2. Follow Up: Regularly check in with your insurance company to ensure your claim is being processed and no additional information is needed.
9. Review Your Mortgage and Financial Obligations:
1. Notify Your Mortgage Lender: If your property is damaged or destroyed, inform your mortgage lender as they may require updates on the condition of the property and insurance proceedings.
2. Understand Loan Forbearance Options: In times of disaster, some financial institutions offer forbearance or temporary relief on mortgage payments. Contact your lender to explore options if you’re facing financial difficulties.
There may be a future case for the cause or negligence in handling the fires and/or the gaps in insurance coverage for homeowner’s recoveries.
If you have any questions or need assistance, please feel free to contact me: